PRIVACY POLICY

Bonfolk Collective LLC (“Bonfolk,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through www.bonfolk.com (the “Website”), or otherwise interact with Bonfolk.

By using the Website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, as well as information that is automatically collected when you use our Website.

Depending on how you interact with Bonfolk, the information we collect may include:

Name
Email address
Billing and shipping address
Telephone number
Payment and transaction information
Account information
Order history and products purchased
Information you provide when contacting customer service
Information you provide through forms, surveys, promotions, reviews, or other features of the Website
Marketing and communication preferences

When you make a purchase, your payment information may be processed by third-party payment processors. We do not necessarily store your complete payment card information on our own systems.

Automatically Collected Information

When you visit the Website, certain information may be collected automatically. This may include:

IP address
Browser type and version
Device type
Operating system
Referring website
Pages viewed and links clicked
Date and time of your visit
General information about how you interact with the Website

We use this information to operate and improve the Website, understand how visitors use our services, maintain security, and measure the effectiveness of our marketing and advertising.

How We Use Your Information

Bonfolk may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Shipping products
Providing customer service
Managing customer accounts
Communicating with you about your orders
Responding to questions and requests
Sending promotional and marketing communications when permitted
Improving our products, Website, and customer experience
Understanding Website usage and customer preferences
Measuring and improving advertising and marketing campaigns
Detecting and preventing fraud, abuse, and unauthorized activity
Complying with legal and regulatory obligations
Protecting the rights, property, and safety of Bonfolk, our customers, and others

Marketing Communications

If you provide your email address or other contact information, we may use it to send you information about Bonfolk products, promotions, new releases, special offers, or other communications.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us at hello@bonfolk.com.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service requests.

Sharing Your Information

Bonfolk does not sell or rent your personal information to third parties.

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide services to you. These may include companies that assist us with:

Website and ecommerce operations
Payment processing
Order fulfillment and shipping
Customer service
Email and marketing communications
Website analytics
Advertising and marketing
Fraud prevention and security
Other business operations

These service providers are permitted to use personal information only as reasonably necessary to provide services to Bonfolk or as otherwise permitted by law.

We may also disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests
Protect and defend the rights or property of Bonfolk
Detect, investigate, or prevent fraud, security issues, or other unlawful activity
Protect the safety of our customers, employees, or the public
Enforce our agreements or policies

If Bonfolk is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

Bonfolk and certain third-party service providers may use cookies, pixels, tags, and similar technologies to operate the Website, remember your preferences, understand how visitors use the Website, and measure and improve our advertising and marketing.

Cookies may be used for purposes including:

Keeping items in your shopping cart
Remembering account and Website preferences
Understanding Website traffic and usage
Improving Website functionality
Measuring advertising performance
Providing relevant advertising

Most web browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website, including shopping and checkout features.

Analytics and Advertising

We may use analytics and advertising technologies provided by third parties to better understand Website activity, measure the effectiveness of our marketing, and help us provide relevant advertising.

These technologies may collect information about your browser, device, Website activity, and interactions with advertisements. Third parties may use cookies, pixels, or similar technologies for these purposes in accordance with their own privacy policies.

You may be able to control certain advertising or tracking preferences through your browser, device settings, or tools provided by the relevant advertising platforms.

Data Retention

Bonfolk retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining business and transaction records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our business.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

Data Security

Bonfolk takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee the absolute security of your personal information.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain marketing communications
Exercise other privacy rights available under applicable law

To make a privacy-related request, please contact us at hello@bonfolk.com.

We may need to verify your identity before completing certain requests. We will respond to valid requests in accordance with applicable law.

Children's Privacy

Our Website is not directed to children under the age of 13, and Bonfolk does not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us at hello@bonfolk.com. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

Third-Party Websites

The Bonfolk Website may contain links to websites or services operated by third parties. Those websites have their own privacy policies and practices.

Bonfolk is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

Wholesale and Business Customers

If you apply for or maintain a wholesale or business account with Bonfolk, we may collect additional business and contact information necessary to establish and manage the account, process orders, communicate with your business, and provide wholesale services.

This may include business name, contact information, billing and shipping information, order history, and other information reasonably necessary to conduct our business relationship.

Changes to This Privacy Policy

Bonfolk may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Bonfolk's privacy practices, please contact us:

Bonfolk Collective LLC
3425 Magazine Street
New Orleans, LA 70115
United States

Email: hello@bonfolk.com